Last updated: January 2026
Who we are
Make Me Smile provides counselling support for people affected by suicide bereavement. The service is operated by Louise, who is the data controller for the purposes of UK GDPR.
What information we collect
We only collect personal information that you choose to provide via the Contact Louise form, such as:
- Your name
- Your email address
- Your phone number
- Any message you include
Lawful basis for processing (UK GDPR)
Your personal data is processed under the following lawful bases:
- Consent – when you submit the Contact Louise form
- Legitimate interest – to respond to your request and offer support
How your information is used
Your information is used solely to:
- Respond to your enquiry
- Contact you if you Contact Louise
- Arrange a conversation if appropriate
Your data is never used for marketing, mailing lists, or advertising.
How your information is stored
Information submitted via the Contact Louise form is sent securely to Louise and stored securely. Reasonable technical and organisational measures are used to protect your data.
Personal information is kept only for as long as necessary to respond to your request or provide support.
Sharing your information
Your information is not shared with third parties unless:
- You give explicit consent
- There is a legal obligation to do so
- If you intend to harm yourself or someone else
Your data is never sold, rented, or traded.
Cookies
This website uses only essential cookies required for basic functionality. No tracking, analytics, or advertising cookies are used.
Your rights under UK GDPR
You have the right to:
- Access the personal data held about you
- Request correction or deletion of your data
- Withdraw consent at any time
- Raise a concern with the Information Commissioner’s Office (ICO)
To exercise these rights, please contact Louise using the Contact Louise form.
Not an emergency service
Make Me Smile is not an emergency service. If you are in immediate danger or need urgent help, please contact emergency services or a crisis support organisation listed on the Support page.
Changes to this policy
This policy may be updated from time to time. Any changes will be posted on this page.